Unless otherwise stated, each plugin has the following support plan:
First 30 days – Super Support
First 12 months – Basic Support
- *Limited Phone or Chat contact.
- Basic Support.
- *ticket based support.
- Need extensive help ? Buy, One on One support with the product developer…
Q: will my plugin stop working when my support expires?
A: No, of course not.
Q: what happens if my 11 numbers change?
A: Your license is locked to the 11 numbers with which you first used it. If you upgrade from e.g, R17 to R18, you can have the number reset, but the previous number will be removed. (unless otherwise stated)
Q: What about updates?
A: Version bug fixes, and updates are free, as long as your support is active.
Q: what happens when my support expires?
A: Nothing happens. But you if you need help, or any kind of support, you will be informed that your support has expired, and that you need to renew your support.